ThaiTonka values your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to customers who use our ecommerce store.
This policy is intended as general business policy content for our store operations in Pakistan. For case-specific help or privacy-related questions, please contact [email protected].
When you use our website, place an order, contact us, or create an account, we may collect information such as:
We may use collected information for the following purposes:
Your personal information is used to verify purchases, arrange shipment, respond to inquiries, manage returns or refunds, and provide after-sales support. If you contact us, we may keep a record of your communication to help resolve issues efficiently.
Payments made through the website may be processed by third-party payment providers. We may receive limited transaction details needed to confirm your order and manage store records, but we do not generally store full payment card information on our own systems unless specifically stated as part of a checkout process.
Our website may use cookies or similar technologies to support core site functions such as cart activity, login sessions, preferences, and basic analytics. These tools help us understand website traffic, improve usability, and maintain website functionality.
You may be able to control cookies through your browser settings, but disabling certain cookies may affect how parts of the store function.
We do not sell your personal information as part of ordinary store operations. We may share information only as reasonably necessary with service providers and business partners that help us operate the store, such as:
We may also disclose information if required to respond to lawful requests, protect our rights, investigate misuse, or comply with applicable obligations.
We keep personal information for as long as reasonably necessary for order fulfillment, customer service, recordkeeping, fraud prevention, dispute handling, and applicable accounting or business requirements. When information is no longer needed, we may delete, anonymize, or securely store it only for limited record purposes.
Customers are responsible for providing accurate and complete information when placing an order or maintaining an account. Incorrect information may affect order processing, delivery, or support.
Depending on the circumstances and applicable requirements, you may request access to the personal information we hold about you, or request corrections to inaccurate information. You may also contact us if you have concerns about how your information is being used.
To make a request, please email [email protected] with enough detail for us to understand and respond to your concern.
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no website, online transmission, or storage system can be guaranteed completely secure. Customers should also take care to protect their account credentials and devices.
Our website may rely on third-party platforms or tools for ecommerce functionality, hosting, analytics, payment processing, or shipping support. Those providers may process information according to their own operational practices and obligations.
We may update this Privacy Policy from time to time to reflect operational, technical, or business changes. The latest version will be posted on this page, and continued use of the website after updates indicates acceptance of the revised policy.
If you have questions about this Privacy Policy or need help with a specific privacy or order-related issue, please contact us at [email protected]. Customers should contact support for case-specific help.
